TERMS AND CONDITIONS
These terms and conditions detail the company policies for Blackpool Promotions Ltd, company registration number SC162028, registered office 44 Melville Street, Edinburgh, EH3 7HF.
General policy
To secure your holiday a deposit from £20 to £50 per person is required (depending on the holiday you book). Deposits are strictly non-refundable. Balances must be paid 28 days before your departure date, as stated on your confirmation invoice (42 days prior for Grand National holidays). No reminder will be sent and failure to pay your balance could result in the loss of your holiday and monies paid, although we will endeavour to contact you if you miss your payment date.
You will receive your booking invoice and confirmation once payment has been processed, at which time all terms and conditions set out below will come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided are correct Inclusive of passenger names, room allocation, pick up point, price. If you have not received your booking confirmation within the time deadlines set out above, please contact our office so we can arrange for a second copy to be sent to you.
Holiday Prices
Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time prior to booking date. The price which is offered and accepted at the time of booking is set and no increase or reduction will be made unless the content of the package is altered. If the price of your holiday is to be increased or decreased after you have booked, your holiday cost will be unaffected. No refunds will be given if the holiday is discounted at a later date.
Child Prices
Free child places available (Up to 14 years of age). Please contact us directly for further details or to make a booking.
Online Bookings
Blackpool Promotions Ltd accept your booking in good faith that you have read and understood the booking conditions during the booking process.
As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.
Transportation
It is the passengers' responsibility to ensure they are at their coach departure points 20 minutes prior to stated departure time. If you miss your departure it is the passengers' responsibility to make their own alternative travel arrangements to their hotel in Blackpool.
Due to operational changes, it may be necessary to change your departure time at late notice to an earlier or later time. In the unlikely event, this is necessary Blackpool Promotions Ltd will notify you.
Due to the nature of our coach operations, seats onboard the coaches are not allocated prior to departure and customers choose their seats when boarding the coach. For guests with severe walking difficulties, we can request seats near the front of the coach although particular seats cannot be guaranteed, if we are to receive a high number of requests for seats near the front of the coach, these will be allocated at the driver’s discretion. Regretfully we do not have the facilities on the coaches or at the hotels to assist passengers who are wheelchair bound.
All luggage carried on board our coaches is done so at your own risk. Blackpool Promotions Ltd accept no responsibility for any luggage that is damaged or goes missing during transit to and from Blackpool. Blackpool Promotions Ltd would always advise all customers to take a comprehensive travel insurance policy to cover loss or damage to luggage.
Special Requirements or Requests
Unfortunately, our hotels only have limited facilities for guests who are confined to a wheelchair or are unable to manage 6 to 10 stairs, this is due to the age and location of the properties, all reasonable and appropriate measures have been taken to assist access within the hotels. A full Disability Access Statement is available upon request. All hotels offered by Blackpool Promotions do have at least one customer lift that is regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. Most repairs to the lifts can be done within 24 hours, however, should new mechanical parts be required, this can take longer. Blackpool Promotions accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order.
We do accept requests for guests with walking difficulties such as a low floor or lift level, we will always endeavour to meet all requests however on occasion this may not always be possible. These requests are not Guaranteed.
Please note, although customers can request a particular bedroom, we cannot guarantee a particular bedroom number in any of our hotels at the time of booking.
In the event of an evacuation, all guests must be able to exit the property unassisted, this is to comply with the property fire risk assessment.
Cancellation by us
Blackpool Promotions Ltd will endeavour to provide your holiday as booked however we reserve the right to cancel your holiday in exceptional circumstances. In such circumstances we will either provide a full refund or an alternative holiday. We will provide as much notice as possible in the event of cancellation.
Cancellation by You & Cancellation Insurance
Please ensure that all members of your party have private holiday insurance or Blackpool Promotions Cancellation Insurance to protect them from financial loss in the event of cancellation due to illness (confirmed by a doctor’s line).
Blackpool Promotions Ltd cancellation insurance protects you up to 24 hours prior to your departure, should you cancel within 24 hours, all monies are forfeited. In the event of illness, Cancellation Insurance allows you to change the date of your holiday once with no administration fee to a later date within 1 year of your original departure date. Any cancellation must be received in writing, either by email or by post. Any applicable refund will be made by cheque and dispatched within 28 days from receipt of cancellation. You would not be refunded any monies if the cost of your replacement holiday is less than your original holiday although will be required to pay any additional costs should the cost of your replacement holiday be higher than that of your original holiday. Should you be unable to change the dates and require to cancel your holiday, all deposits and cancellation insurance if taken are strictly non-returnable, the balance of your holiday payment will be refunded on receipt of a doctor's line. For customers who pay in full at the time of booking, a deposit will still be charged in the event of cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.
Should you decline the Cancellation Insurance you are unable to change the dates of your holiday and the following cancellation charges apply:
28 Days or more prior to departure - Deposits Only
27 - 14 Days prior to departure - 50% of the total cost
13 - 7 Days prior to departure - 65% of the total cost
6 - 1 Days prior to departure - 80% of the total cost
Day of departure or later - 100% of the total cost
Cancellation Due to Covid19
If you require to cancel your holiday due to having to self-isolate with Covid19 symptoms or you are contacted by 'Track and Trace' and advised to self-isolate, you can move your holiday departure date free of charge to another date in the future. Evidence will be required to prove that you are self-isolating in conjunction with Covid19. You are entitled to transfer your holiday free of charge under our guarantee to an alternative date (please be aware any increase in the holiday price will be applicable), if you choose to cancel your holiday you will be charged the appropriate cancellation fees in line with our booking terms and conditions.
Changes to your holiday
Should you require to make changes to your holidays such as the passenger names or departure points, you can do so up to 7 days prior to your departure. A £10 per person administration charge will apply.
Financial failure
In the unlikely event of Blackpool Promotions Limited becoming insolvent, we confirm that Santander Bank PLC hold security as required by the Package Travel and Linked Travel Arrangements 2018, Part 5 Regulation 19, to cover all monies paid over, to enable each customer to be repatriated and, if necessary, to finance each customer’s accommodation prior to the repatriation.
Complaints
The vast majority of our customers enjoy their holiday and return with Blackpool Promotions Ltd, however, we realise that sometimes things are not quite as they should be. Should you have any complaints regarding your accommodation, please report them immediately to reception for the hotel staff to rectify any issues. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems. If your complaint relates to your coach travel, please speak with your coach driver as soon as possible to give him the opportunity to correct any deficiency.
In the unlikely scenario that the hotel management has been unable to resolve a particular issue to your satisfaction, please contact the Blackpool Promotions booking office during your stay at your earliest convenience who will speak to the Hotel on your behalf in an effort to resolve any issues. We want you to enjoy your holiday. It is far easier to rectify any problems when you are at the hotel than when you return from your holiday.
Should you have reported any issues during your holiday and do not feel that they were adequately addressed thus resulting in loss of enjoyment of your holiday, all complaints must be received in writing by letter or email within 28 days of returning from your holiday in order for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it can take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management or Blackpool Promotions Ltd during your stay.
Behaviour
If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.
Stag and Hen Parties
As our hotels are family hotels, we are not able to accept bookings for stag or hen parties. If you are to book online and fail at the time of booking to state the booking is for a stag or hen party, you will be refused entry to the hotel on arrival.
‘2/3 or 4 Nights Free Offers’
On occasion, we may offer a set number of free nights on a bed and breakfast or room only basis on advertised dates when you purchase return coach travel. Offer only available for standard departures in Scotland and Carlisle. Not available in conjunction with any other offer. Subject to availability and may be withdrawn at any time without notice. Cancellation Insurance at £3pp is strongly recommended and in the event of cancellation due to illness and on receipt of a doctor’s line you can either change date free of charge or be refunded the cost minus the cancellation premium and a £10 per person administration charge.
Privacy Policy / GDPR 2018
Blackpool Promotions will not pass your personal details to any third-party companies.
(In compliance with the Data Protection Act 1998)
THE GENERAL DATA PROTECTION REGULATION (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018 and will impact how companies collect, store and use your personal information.
As we sell our holidays direct to the general public, we have been using booking and enquiry information to decide what to mail and email customers and enquirers for many years. Our experience is that these communications are well received and those who prefer not to receive them are happy to simply let us know so that we can stop sending them.
This way of direct marketing is a core part of the way we operate as a business and, as we currently understand the forthcoming legislation, this constitutes what is termed a legitimate interest. In terms of the regulation, this can be the legal basis for processing an individual’s booking and enquiry data for the purposes of marketing.
Following the introduction of GDPR, it is currently our intention to continue to send promotional information about our holidays to individuals based on the bookings and enquiries they have previously made and, on occasion, tell people about a product or service from another company if we feel it relates to our Slow Travel philosophy and we think it may interest them. You will, of course, continue to have the right to request that we send no further marketing information.
INTRODUCTION
We understand and respect the importance of your privacy and we are committed to safeguarding your personal information – we take all reasonable steps to have appropriate security measures in place. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve.
WHAT PERSONAL INFORMATION WE COLLECT
When you contact us (by phone, email, fax, letter, in person or via our website) to inquire about our holidays, make a booking, to receive information from us or enter a competition, we will specifically ask you for the personal information necessary to fulfil your request.
In many cases we will just need your name and contact details (telephone number, postal address and/or email address) but, if you plan to make a booking with us, we will usually need to collect some or all of the following information relating to you or other members of your holiday party: full names and addresses; dates of birth; passport details; travel insurance details; credit/debit card or other payment details; emergency contact details; special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements; dietary restrictions (which may disclose your religious beliefs); and height details.
Some of this information (such as personal information relating to your racial or ethnic origin, religious beliefs or other beliefs of a similar nature, physical or mental health or condition) may be considered ‘sensitive personal data’ under the Data Protection Act 1998. Such data is subject to much stricter regulations than ordinary personal data and must only be processed when certain conditions have been satisfied. We collect this data only where necessary to cater to your needs or act in your interest. We will seek this consent when necessary.
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.
Please note that where information is also held by a travel agent acting on your behalf, this is subject to the agent's own data protection policy over which we have no control. Any queries which you may have in relation to such a policy should be directed solely to the travel agent.
HOW WILL WE COLLECT THIS INFORMATION?
We will only collect personal information from you by specifically asking for it:
• When you purchase a product or service from or through us;
• When you subscribe to our newsletter;
• When you speak to any of our team;
• When you complete a survey or enter a competition
HOW WE USE AND RETAIN THE PERSONAL INFORMATION WE COLLECT
We may retain your and your travelling companions’ names, email addresses, postal addresses, phone numbers and dates of birth (where provided) and use it for the following purposes:
1. to complete your booking with us, manage your booking and complete any subsequent bookings you make with us;
2. to send you notifications and communicate with you generally;
3. to contact you about special offers, brochures, new holidays, forthcoming events, surveys or competitions, if you do not wish to receive such communications, you may ask us to stop at any point by contacting us at Suite 41, 93 Hope Street, Glasgow, G2 6LD.
4. to disclose to the providers of the services making up your booking
5. to disclose some information to third parties in relation to customer services, credit card processing or other services;
6. to disclose your information where required by law, where such a request is made by a legal authority;
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
WHAT CAN I DO?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us. In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of the request.
You can also choose not to provide us with some of the information we request, however, as a result, we may not be able to complete your arrangements.
OPT-OUT POLICY
You can opt out of receiving further information from us at any time by writing to us at Suite 51, 93 Hope Street, Glasgow, G2 6LD.
EMAIL PRIVACY
If you consent to join our email database to receive our email newsletters, then we may collect your name, country of residence and information about your holiday preferences in addition to your email address. This information will be used to send you the email newsletters and to create a profile of our user base.
We may conduct small surveys via email. If you wish to take part in any such survey, we will only use the information you provide via the survey for the purposes specified in the survey.
If at any time you wish to unsubscribe from our email newsletter service you may do so by following the unsubscribe instructions in the newsletter or by emailing
WEBSITE PRIVACY
Our web server logs visits to our website and our website also uses cookies. We recommend that you set your computer settings to blocking cookies so that you understand what cookies are, what type of cookies we set and how you can control the use of cookies on your computer or mobile device. Our use of cookies does not involve the capture of personal details.
BY USING OUR WEBSITE WITH YOUR BROWSER SETTINGS ADJUSTED TO ACCEPT ALL COOKIES, WE WILL TAKE THIS TO MEAN THAT YOU WANT TO USE OUR PRODUCTS AND SERVICES, AND THAT YOU CONSENT TO OUR USE OF COOKIES AND OTHER TECHNOLOGIES AS DESCRIBED IN THIS POLICY.
We use tracking software to record anonymously the progress of visitors to our website, so as to better understand their needs and thus improve our site. The software records the pages users visit while browsing the site, and also the following information: browser capabilities; network properties; language; city and country (which are inferred from your internet protocol (IP) address, though your IP address is not passed on to us. This information is retained and used for analysis by our external marketing or database consultants.
PROTECTING YOUR INFORMATION
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
MONITORING
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.
UPDATES AND CHANGES
As our privacy and cookies policy may change due to developments in the law we encourage you to re-read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this policy will be either posted on our website, brochure and/or made available on request.
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