Blackpool Promotions Ltd - Terms and Conditions

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Company Details
Blackpool Promotions Ltd Company Registration No: SC162028 Registered Office: C/O Mclaughlin Crolla LLP, 77/2 Hanover Street, Edinburgh, Scotland, EH2 1EE

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1. Booking and Payment

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Deposit and Balance
A deposit of £50 per person (online bookings) or £99 (phone bookings) is required to secure a holiday (amount depends on the package booked). All deposits are strictly non-refundable. The remaining balance must be paid 8 weeks prior to the arrival date as stated on your confirmation invoice. No reminders will be sent, and non-payment may result in cancellation and loss of monies paid, although we will make efforts to contact you.

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Confirmation
Booking confirmation and invoices are issued once payment is processed. These terms become binding immediately upon confirmation. Email confirmations should arrive within 24 hours; postal confirmations within 5 working days. It is the customer's responsibility to check all details including passenger names, room allocations, price, and pickup points. Contact us promptly if confirmation is not received.

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Holiday Prices
Prices are correct at time of publication but may change prior to booking. Once booked, the price is fixed regardless of future promotions. No refunds are given if a discount is offered later.

• We post holiday deals on social media (e.g., Facebook, X) and other platforms to promote offers. These are time-sensitive, subject to availability, and may expire or change without notice.

• Whilst we strive to update or remove outdated posts promptly, third-party caching (e.g., by search engines or platforms) may make old deals visible. We accept no responsibility for cached or archived content.

• Always verify current prices, availability, and terms on our official website before booking. Reliance on outdated social media or cached info is at your risk - we are not liable for any losses arising from it.

• Promotions/shared deals are not offers to contract until confirmed via our booking process.

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Right to Cancel
Both Blackpool Promotions Ltd and the customer may cancel a reservation within 48 hours of booking. We reserve the right to cancel in exceptional circumstances and will offer an alternative holiday or a full refund.

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2. Travel Arrangements

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Coach Travel
Return coach travel is available Monday and Friday from £40 per person. Coach seats are not pre-allocated and are first come, first served. Please be at your pickup point 20 minutes before departure. Missed departures are the customer’s responsibility.

Departure times may change. If so, we will notify you. For those with walking difficulties, front seats may be requested but are not guaranteed. Coaches do not accommodate wheelchair-bound guests or large mobility scooters (only small, foldable scooters with detachable batteries). Scooters must not be charged in rooms.

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Train Travel
Train travel starts from £60 per person. Scottish customers arriving at Preston will be provided with a minibus transfer; English arrivals usually go to Blackpool North or Preston. Details will be confirmed. For accessibility assistance, contact Avanti on 08000 158 123 with your ticket number.

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Luggage and Parking
All luggage is carried at the customer’s own risk. We recommend comprehensive travel insurance. Where hotel parking is available, use is at the customer’s risk.

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3. Accommodation

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Hotel Assignment
We aim to honour your hotel choice, but changes may occur. You will be assigned a hotel of equal standard if necessary. Room types may be changed to match occupancy levels. Larger rooms booked for fewer guests may be downgraded.

Room Types

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• Double = 1 double bed

• Twin = 2 single beds

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All-Inclusive Breaks
All Inclusive packages include breakfast, tea/coffee all day, a four-course evening meal, selected drinks (1pm–10pm), bingo books (for first bingo session each night of stay) , travel passes (refundable deposit required) and cabaret entertainment. Management may alter times/schedules without notice.

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Check-In/Out Times

• Check-in: from 3:00pm

• Check-out: by 10:00am

• Early check-in (from 12pm) and late check-out (until 12pm) available for £15 per room (pre-book only, subject to availability). Room types may be changed to suit occupancy.

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Hotel Accessibility

All guests must manage stairs in emergencies. Lifts are maintained but should they fail, guests must be able to use stairs. Requests for low-floor rooms or specific room numbers are noted but not guaranteed.

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4. Children and Special Requests

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Child Prices

• Free: under 2 years

• Half Price: 2-12 years (when sharing with two adults)

Bookings made with incorrect child/adult ratios will be corrected and you will be notified.

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Special Requests
We try to honour requests (low floors, lift level rooms, etc.) but these are not guaranteed.

5. Cancellations and Changes

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By Guest

The customer may cancel a reservation within 48 hours of booking.

 

Changes (e.g. names, departure points, dates, or hotel etc) are allowed up to 7 days before departure, thereafter the following apply:

• £40 per person without cancellation cover

• £12.50 per person with cover cancellation

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Cancellation Without Cover
No refunds or date changes.

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Cancellation Cover

Cancellation Cover @ £10 per person protects you up to 24 hours prior to departure due to illness (doctor’s note required). Refund = full payment minus deposit and premium. You may change your date once (within 1 year). Refunds are made via cheque within 28 days.

Cancellation Charges With Cancellation Cover

• 28+ days: Loss of deposit

• 27–14 days: 50%

• 13–7 days: 65%

• 6–1 days: 80%

• On departure day: 100% charge

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By Blackpool Promotions
We may cancel a reservation within 48 hours of booking and in exceptional circumstances reserve the right to cancel in exceptional cases. We will offer an equal or better alternative, or full refund.

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6. During Your Stay

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Travel Passes
If included in your package, collect at reception on check-in. A £10 refundable deposit applies (Royal Seabank Hotel Only). 3 or 7 day passes are available. 4 night stays receive a 3 day pass. Additional passes from £16.50 per person please see reception (Royal Seabank Hotel Only).

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Complaints Procedure
Raise issues with reception immediately. If unresolved, ask for the Duty Manager. Still unresolved? Call Blackpool Promotions while on holiday. Post-holiday complaints must be submitted in writing within 14 days.

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Behaviour and Conduct
We reserve the right to terminate your stay without refund for behaviour deemed offensive, dangerous, damaging or safety concerns. You may be charged for damages using the card details provided.

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Stag and Hen Parties
We do not accept stag or hen groups. Undisclosed group bookings may be refused entry.

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Royal Seabank Hotel Mobility Scooter Hire

All mobility scooters and wheelchairs provided by the Royal Seabank Hotel are used entirely at the guest’s own risk. The hotel accepts no liability for any accident, injury, loss, or damage resulting from the use of this equipment.

Conditions of Hire

1. Guests must only use the scooter or wheelchair if they feel confident in doing so after receiving instruction.

2. The equipment is strictly for use by the registered hirer only.

3. To operate safely, the user must:

   • Have full use of both hands

   • Have adequate vision (with glasses or contact lenses if required)

   • Fully understand the controls before use

4. The Royal Seabank Hotel reserves the right to refuse hire where there are concerns regarding a guest’s ability to operate the equipment safely.

5. A refundable deposit (equivalent to one week’s hire) and valid photographic identification are required prior to hire.

6. Equipment must be returned in the same condition as issued.

   • Any damage may result in loss of deposit

   • Additional costs may be charged where necessary

   • Guests must check the condition of the equipment prior to use

7. The scooter or wheelchair must not:

   • Be used by any person other than the hirer

   • Carry additional passengers, including children

8. The equipment must not be used while under the influence of alcohol or drugs.

9. In the event of breakdown or malfunction, guests must stop using the equipment immediately and contact reception on 01253 622 717. The hotel does not guarantee immediate replacement but will make reasonable efforts to assist where possible.

10. Your scooter will be fully charged for the first day of hire. If hiring for multiple days, Royal Seabank Hotel staff will place your scooter on charge overnight. Users must not attempt to modify or tamper with charging equipment. Doing so may incur a damage charge.

11. The guest is responsible for the security of the equipment during the hire period and must not leave it unattended in unsecured public areas where it may be at risk of theft or damage.

12. Equipment must be returned in a reasonably clean condition. Excessive soiling may incur a cleaning charge.

13. Any accident, injury, or near miss involving the equipment must be reported to hotel reception as soon as reasonably possible.

14. Weight Limit / Capacity

    The maximum user weight limit for mobility scooters is

    18 Stone for Class 2 Scooters

    21 Stone for Class 3 Large

    28 Stone for Class 3 XL

    Guests must ensure they do not exceed this limit and clearly specify user weight during the booking process. Any damage caused to the scooter by improper use or inaccurate weight will incur a charge. 

15. Guests will be required to demonstrate understanding of basic operation before the equipment is released. By hiring a Mobility Scooter from the Royal Seabank Hotel, guests fully accept they are hiring on the basis they are fully confident in the use and operation. Should users require usage demonstration, they must make the team aware upon hiring. 

16. The hotel reserves the right to withdraw equipment at any time if it is deemed to be used unsafely or in breach of these terms.

17. The hotel’s insurance does not extend to personal injury or third-party liability arising from guest misuse of equipment.

18. Hire of Royal Seabank scooters is for users aged 18+. Only the hirer must use and operate the Mobility Scooter, and only one person at any time should operate. If users are found to allow other parties to use and operate - this would be deemed a breach of hire and the scooter hire will be terminated with no refund.

Safe Use Guidelines

✅ DO

• Switch off the scooter using the key before getting on or off

• Release the control lever immediately if any difficulty is experienced

• Ensure the seat is securely locked before use

• Keep both hands on the controls while in motion

❌ DON’T

• Use the equipment if unsure of your ability to do so safely

• Operate under the influence of alcohol or drugs

• Allow others to use or ride on the equipment

• Carry passengers or allow anyone to sit in the basket

• Hold onto the controls when getting on or off

• Allow another person to steer whilst in motion

• Travel faster than a walking pace in pedestrian areas

Important – Use on Blackpool Trams

In accordance with Blackpool Transport guidelines:

Only Class 2 mobility scooters meeting the following dimensions are permitted:

• Maximum width: 60cm

• Maximum length: 100cm

• Maximum turning radius: 120cm

Class 3 scooters are not permitted, as they are not suitable for public transport use.

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7. Privacy and Data Protection

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Privacy Policy

The website www.blackpoolpromotions.com.com is a trading name of Blackpool Promotions Limited ("Blackpool Promotions", "we" or "us") and we are a "data controller" for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679. This means that we are responsible for, and control the processing of, your personal information

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Marketing Communications
We may contact you about holidays, offers, or services. You may opt out at any time.

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Website and Email Privacy
We use cookies and tracking software to improve our website. No personal details are captured without consent. Emails may contain surveys or marketing content. You may unsubscribe at any time.

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Cybercrime and Fraud
If you receive suspicious emails claiming to be from us, do not respond. Contact us immediately at 0141 221 8739 or hello@blackpoolpromotions.com.

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Contact Us

Blackpool Promotions Ltd
219–223 Promenade, Blackpool, FY1 5DL
Phone: 0141 221 8739
Email: hello@blackpoolpromotions.com

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We look forward to you booking  your fantastic holiday with Blackpool Promotions