BOOKING CONDITIONS

All Bookings
The terms and conditions detailed below apply to all bookings whether made online at Blackpool Promotions, by telephone or in person. All rates are subject to availability, all bookings are taken at the discretion of Blackpool Promotions. Blackpool Promotions has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.

Check In/Check Out
Check in is from 14:30 and check out is 10:00am. If you have not prepaid and plan to arrive after 14:00, please advise the hotel. Failure to notify of late arrival may result in your room(s) being resold, and our cancellation terms will apply.

Pets Policy
Pets can NOT be accommodated in the hotel, except Guide Dogs which are allowed throughout the hotel, including the restaurant. 

Smoking Policy
The hotel is non-smoking and penalty fees will be applied if you smoke in the hotel. There are designated smoking areas within the hotels.

Additional Check-In Notes
Unfortunately, many of our hotels are not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. Guests should make the hotel aware at the time of booking of any mobility issues and we will try to allocate the most suitable bedroom available.

Confirmation of Payment 
Your booking invoice sent to you once payment has been processed at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guest names, room allocation, pick up point etc). 

If you have not received your booking confirmation within the stated time above, please contact our office so we can arrange for a duplicate copy to be sent to you.
Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time without prior notification. If the price of your holiday is to increase or decrease after you have booked, your holiday cost will be unaffected; Blackpool Promotions will always seek not to increase the price of your holiday after your invoice has been issued. No refunds will be given if the holiday is discounted later. 

Online Bookings 
Blackpool Promotions accept your booking in good faith that you have read and understood the booking conditions during the booking process. As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.

Transportation 
It is the passengers' responsibility to ensure they are at their coach departure points 20 minutes prior to stated departure time. If you miss your departure it is the passengers' responsibility to make their own alternative travel arrangements to their hotel. Due to operational changes, it may be necessary to change your departure time at late notice to an earlier or later time. In the unlikely event that this is necessary Blackpool Promotions will notify you. Due to the nature of our coach operations, seats on-board the coaches are not allocated prior to departure and customers choose their seats when boarding the coach. For guests with severe walking difficulties, we can request seats near the front of the coach although seats cannot be guaranteed, if we are to receive a high number of requests for seats near the front of the coach, these will be allocated at the driver’s discretion.
Regretfully we do not have the facilities on the coaches or at the hotels to assist passengers who have limited mobility. All luggage carried on board our coaches is done so at your own risk. Blackpool Promotions accept no responsibility for any luggage that is damaged or goes missing during transit to and from Blackpool. 

Special Requirements or Requests 
Unfortunately, many of our hotels are not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. All hotels offered by Blackpool Promotions do have at least one customer lift that are regularly maintained, however in the event of mechanical failure all guests must be able to manage stairs within the hotel whilst repair work is carried out. Blackpool Promotions accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order. We do accept requests for guests with walking difficulties, such as low floor bedrooms and will always endeavour to meet all requests, however on occasions this may not always be possible. Please note, although customers can request a room type for their stay, we cannot guarantee the room number in any of our hotels at the time of booking.

Cancellation by Blackpool Promotions
Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.

Cancellation by You & Cancellation Cover
Please ensure that all members of your party have private holiday insurance or Blackpool Promotions Cancellation Cover to protect them from financial loss in the event of cancellation due to illness.  Blackpool Promotions cancellation cover protects you up to 24 hours prior to your departure, should you cancel within 24 hours, all monies are forfeited. In the event of illness, Cancellation cover allows you to change the date of your holiday once with no administration fee to a later date within 1 year of your original departure date. 

Any cancellation must be received in writing, either by email or by post. Any applicable refund will be made by cheque and dispatched within 28 days from receipt of cancellation.

You would not be refunded any monies if the cost of your replacement holiday is less than your original holiday although will be required to pay any additional costs should the cost of your replacement holiday be higher than that of your original holiday. Should you be unable to change the dates and require cancelling your holiday, all deposits and cancellation insurance if taken are strictly non-returnable, the balance of your holiday payment will be refunded. For customers who pay in full at the time of booking, a deposit will still be charged in the event of cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice. 
Should you decline the cancellation cover, and you are unable to change the dates of your holiday then the following cancellation charges apply: 

• 28 Days or more prior to departure - Deposits Only 

• 27 - 14 Days before departure - 50% of total cost 

• 13 - 7 Days before departure - 65% of total cost 

• 6 - 1 Days before departure - 80% of total cost 

• Day of departure or later - 100% of total cost

 
Cancellation Due to Covid19
If you have to cancel your holiday due to having to self-isolate with Covid19 symptoms or you are contacted by ‘Track and Trace' and advised to self-isolate, you can move your holiday departure date free of charge to another date in the future.  Evidence will be required to prove that you are self-isolating in conjunction with Covid19. You are entitled to transfer your holiday free of charge under our guarantee to an alternative date (please be aware any increase in the holiday price will be applicable), if you choose to cancel your holiday you will be charged the appropriate cancellation fees in line with our booking terms and conditions.

Changes to your holiday 
Should you require to make changes to your holiday such as the passenger names or departure points, you can do so up to 7 days prior to your departure. A £10 per person administration charge will apply. 

Group Bookings
Groups receive 1 free place for every 15 adults booked.  For Grand National packages 1 free place when 20 adults’ book.  Should guests cancel at a later date and the number of guests then falls below 15, you would lose the free place.  Lowest price place free.  Excludes Children.
We offer customised departure points by coach for groups of 15 or more.  Geographical exclusions apply. 

Feedback 
Many of our customers enjoy their holiday and return with Blackpool Promotions; however, we realise that sometimes things may not be to your satisfaction. Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.

In the unlikely event that the hotel has been unable to resolve an issue to your satisfaction, please contact the Blackpool Promotions booking office during your stay at your earliest convenience who will speak to the hotel on your behalf to resolve any issues. We want you to enjoy your holiday. It is far easier to rectify any problems when you are at the hotel than when you return from your holiday. 

Should you have reported any issues during your holiday and do not feel that they were adequately addressed thus resulting in loss of enjoyment of your holiday, all complaints must be received in writing by letter or email within 28 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it can take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management or Blackpool Promotions during your stay. 

Behaviour 
If you or any member of your party is considered likely to cause offense, danger, damage, or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds. 

Stag and Hen Parties 
As our hotels are family hotels, we are not able to accept bookings for stag or hen parties. If you are to book online and fail at the time of booking to state the booking is for a stag or hen party, you will be refused entry to the hotel on arrival. 

Privacy Policy 
Blackpool Promotions will not pass your personal details to any third-party companies.

2, 3 or 4 nights offers
On occasion, we may offer a set number of free nights on a bed and breakfast or room only basis on advertised dates when you purchase return coach travel. This offer is only available for standard departures in Scotland and Carlisle and is not available in conjunction with any other offer.  The offer is subject to availability and may be withdrawn at any time without notice.  Cancellation Cover is strongly recommended and in the event of cancellation due to illness you can either change the date free of charge or be refunded the cost minus the cancellation premium and a £10 per person administration charge.

Avanti West Coast
Rail Travel Terms and Conditions
The 'from £25pp' price advertised is an upgrade as part of a Blackpool Promotions holiday package. This is an introductory offer for a limited period only.

Departure Points
Avanti West Coast rail travel is only offered from selected pick-up points, which can be seen on our website.

Changes to Time or Date of Travel
Changes to tickets cannot be made on-board the train. Should you board the train without a ticket and seat reservation for that service, a new ticket must be purchased at full cost.
Should you miss your train for any reason, a new ticket must be purchased for the next service.
Train services are subject to change and review without notice.
If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the class and reserved seat(s) shown on your ticket(s).
Tickets are valid ONLY on your selected Rail Service.
Tickets are valid ONLY as part of a package and you must be able to show representatives of Avanti West Coast evidence of the itinerary supplied by Blackpool Promotions / Royal Hotels.
You may not start, break and resume, or end your journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Refunds
Tickets are non-refundable. However, the National Conditions of Carriage still apply.
If the train for which the ticket is purchased is cancelled or delayed by more than 60 minutes, Avanti West Coast shall make all reasonable endeavours to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you the passenger decide not to travel, a refund will be offered on completely unused tickets with no administration fee.

Luggage Allowance

• One item of hand luggage that can fit on your lap

• Two larger items of luggage, each not exceeding 30 x 70 x 90 cm in size

Walking to/from Station Platform
Please note - Guests using Avanti West Coast MUST be able to carry their own luggage both to and from the platform. Should assistance be required, this MUST be booked in advance with your operator when booking your holiday. 

Assisted Travel
Should you require assistance during your journey including:

• Help on and off the train

• Reserved seats and wheelchair spaces

• Detailed rail information provided to you

Please notify your operators at the time of booking.

FREE TRAVEL FOR ALL CHRISTMAS AND NEW YEAR BOOKINGS (IF BOOKED BY THE 30TH APRIL)
Free return coach or superfast rail travel when booking any Christmas or New Year holiday before 30th April 2021 (Must include 1 adult at full brochure price, select pick-up locations. See travel page for further information. Excludes door to door pick up service. Management reserve the right to end this promotion at any time.