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WhatsOn List COVID 19 HOTEL TRAVEL GUIDELINES

COVID 19 HOTEL TRAVEL GUIDELINES

 
Coach Travel Guidelines
Prior to boarding our coaches, the driver will take all passengers temperatures using an infra red - forehead thermometer. Should any guest be found to have a temperature of more than 37.8 degrees, you will not be permitted to travel.

On Board Our Coaches
To maintain social distancing, only two persons per row will be allowed on board our coaches – and one person must be sat at a window. There will be exceptions for a family or group of 6 people who are in the same household / bubble, as per guidelines set by the government. Families of 6 people or couples from the same household will be allowed to be seated together.
Each coach will be deep cleaned to our stringent cleaning guidelines after every completed passenger journey with particular attention being paid to key touch points. Our coaches will also undergo regular chemical fogging treatment.
All our coaches are maintained to the highest standard. This includes regular servicing and cleaning of all air conditioning and air filtration filters that are installed on the vehicles. All drivers are issued with PPE equipment including face masks, shields, and gloves. PPE may be compulsory, and all passengers may be required to wear a face covering whilst travelling on board (although gloves are not necessary).

Prior To Departure Day
Do not travel if you are displaying any of the symptoms of coronavirus which are:
• high temperature
• new, continuous cough
• loss or change to your sense of smell or taste


For more information on the symptoms of Coronavirus, please visit the NHS Covid19 Symptoms page.

On Arrival
We ask that you arrive at your allocated pick up point in good time prior to your scheduled departure time, at least 15 minutes before travel.


Upon arrival of the coach, the driver will disembark, confirm your details and then will load your luggage into the coach luggage hold. Please ensure your luggage is clearly marked with your name and destination.
As you board the coach, you will be required to make use of the hand sanitiser that will be available to you at the front of the coach before proceeding to your allocated seat.

All guests must have their temperature checked via either the contact free facial recognition laser thermometer or a contactless forehead thermometer. Should your temperature read higher than 37.8 you will not be allowed into the premises.


What happens next if my temperature is high on arrival?
You will be asked to isolate in a holding room until management in full PPE come to speak with you, You will unfortunately not be permitted to stay in the hotel at this time.

The Journey
To reduce customer movement in the coach and to ensure the safest possible environment, the toilet facilities will not be available for use.
Customers are asked to refrain from eating or drinking on board the coach during the journey.
As a result of the changes above, additional rest stops will be planned into the journey.
You will be required to make use of the onboard hand sanitiser each and every time you board or disembark the coach.

HOTEL GUIDELINES

Arrival at your hotel

Upon arrival at your hotel, please remain seated on-board the coach. The hotel manager may board the coach and announce the procedures that are in place for check-in and other guidance for your stay with us. And also may ask that you carefully read the hotel safety guidelines leaflet given to you on board.

Guests will be responsible for their own luggage, however if assistance is required in taking luggage to guest rooms – this must be arranged at reception with a set time allocated to do so to minimise contact with hotel staff, luggage may need to be sprayed with anti-viral spray prior to porters assisting.

Hotel Safety and Social Distancing

The health and well-being of our guests and staff is our top priority. As a result, we are making some changes to the way we operate our hotels. Many measures will be in place to ensure that we can welcome back our much-missed guests and provide a safe, enjoyable holiday environment. We will be routinely reviewing our operating procedures to ensure they are aligned to the government’s guidelines and recommendations.
  • Face masks are compulsory throughout the building (except if seated)
  • Our bars will close at 10pm / last orders at 9.30pm prompt
  • No more than 6 people to a group / bubble / household
  • Table service only in our bars and café’s
  • NO sale of alcohol unless with a substantial meal
  • NO dancing permitted during entertainment


All our staff will receive a temperature check prior to starting their shift and will also be encouraged to take their temperature at home prior to leaving for work. In addition ALL guests will be required to have their temperature checked by forehead thermometer on arrival at the hotel.

Entertainment in The Hotels
Entertainment in the hotels is subject to government guidelines and announcements. We will, when and where possible always try to provide excellent live cabaret entertainment in our hotels, however as the current situation is changing rapidly on a day-to-day basis, the way in which we run our entertainment schedule may vary slightly according to government guidelines. This may mean that should we not be able to provide live cabaret entertainment, we may substitute with an alternative solution such as cabaret being displayed on large cinema screens in our cabaret lounges with performances pre-recorded to ensure we sit in line with COVID government advice. Should you have any questions regarding the entertainment in your hotel prior to arrival, please contact us direct on 0141 221 8739.

You are not permitted to stand up to dance at all, this includes dancing at your table or dancing anywhere in the common areas. Failure to comply may result in you and your party being asked to leave the entertainment areas. You can move in your seats, but no standing up to dance will be allowed under the current regulations. We are sorry for the enforcement of this as we know you are here to enjoy yourself but we must strictly adhere to this rule.

Food & Drink Service

Your dining experience while on holiday with us will also look a little different to usual.
• Table service only in our bars and restaurants
• No mixing of households permitted
• No serving of alcohol unless with a substantial meal
• Tables will be spaced out in the restaurant in line with social distancing guidelines.
• Any buffet service that was previously available has been removed and all courses will be served directly to your table to ensure guests can remain seated.
• Depending on the number of other guests staying in the hotel, you will be allocated a specific dining time for breakfast and your evening meal.

• All serving and kitchen staff will be wearing appropriate face coverings.



Guest Compliance
The procedures that we have set out are following government guidelines and are in place to ensure the health and wellbeing of all our guests and staff. Any guests that have any concerns in following these new procedures are asked to make the team aware immediately and will be spoken to by the management in the first instance. Continued breaches of these procedures may result in early departure from your holiday and exclusion from future holidays with Blackpool Promotions.

Hotel Cleaning
Additional cleaning is being introduced both prior to your arrival and throughout your stay with us.

Room Cleaning
We are introducing new measures within our housekeeping departments to ensure a COVID secure environment.
All rooms will undergo a thorough clean using a range of disinfectant and antibacterial cleaning products.  Cleaning staff will follow a thorough checklist to ensure all surfaces and touchpoints are sterilised before new guests arrive, as follows:

Public Areas
Additional cleaning is being introduced across the hotel. We will pay  particular attention to high traffic areas and key touch points such as lift controls and door handles.
Regular cleaning will be in place to ensure these areas are routinely cleaned during the day and at night.
Additional hand sanitizing stations will also be present and we’ll be asking all our guests to make use of them.


Cancellation Due to Covid19
If you require to cancel your holiday due to having to self-isolate with Covid19 symptoms or you are contacted by 'Track and Trace' and advised to self-isolate, you can move your holiday departure date free of charge to another date in the future. Evidence will be required to prove that you are self-isolating in conjunction with Covid19. You are entitled to transfer your holiday free of charge under our guarantee to an alternative date (please be aware any increase in the holiday price will be applicable), if you choose to cancel your holiday you will be charged the appropriate cancellation fees in line with our booking terms and conditions.


Help us to help you, We’re in this together
  • Maintain social distancing
  • Use the hand sanitising stations located throughout
  • Please follow the dedicated floor signage
  • Avoid close contact & respect each other’s personal space
  • Please pay for food and beverage by card / mobile app
to avoid handling cash
  • Wash hands regularly

Despite these small operational changes, you can still expect a wonderful holiday experience with the same excellent service, great food and top class live entertainment nightly.

We are here to help. If you have ANY of the following symptoms, please do not enter public spaces including the bar and restaurant areas. Please isolate in your guest room and have a member of your party notify staff as soon as possible.

     -  Continuous cough
     -  High temperature
     -  Shortness of breath
     -  Loss of taste / smell

Have a fabulous holiday, we will look forward to looking after you!