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VIRGIN TRAINS


Rail Travel Terms and Conditions

The ‘from £20pp’ price advertised is an upgrade as part of a Blackpool Promotions inclusive holiday package this is an introductory offer for a limited period only.

Departure points
Virgin Rail Travel is only offered from selected pickup points which can be seen on our website.

Changes to time or date of travel
Changes to tickets cannot be made on-board the train. Should you board the train without a ticket and seat reservation for that service, a new ticket must be purchased at full cost.
Should you miss your train for any reason, a new ticket must be purchased for the next service.
Train services are subject to change and review without notice.
If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey. 
Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the class and reserved seat(s) shown on the ticket(s)
Tickets are valid ONLY on Virgin Trains services.
Tickets are valid ONLY as part of a package and you must be able to show representatives of Virgin Trains evidence of the itinerary supplied by Blackpool Promotions / Royal Hotels.
You may not start, break and resume, or end your journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Refunds
Tickets non-refundable. However, the National Conditions of Carriage still apply.
If the train for which the ticket is purchased is cancelled or delayed by more than 60 minutes, Virgin Trains shall use all reasonable endeavours to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you the passenger decides not to travel, a refund will be offered on completely unused tickets with no administration fee.

Luggage allowance
  • One item of hand luggage that can fit on your lap
  • Two larger items of luggage, each not exceeding 30 x 70 x 90 cm in size
Assisted Travel – Journey Care
Should you require assistance during your journey including:
  • Help on and off the train
  • Reserve seats and wheelchair spaces
  • Provide detailed rail information to you
Please notify your operators at the time of booking.