BLACKPOOL PLEASURE BEACH

Dear Guests – update 12th May 2020 
 
We hope you are keeping well and safe at this difficult time. 
 
Following the government announcement to extend the current lockdown period for hospitality until 4th July 2020, unfortunately it is necessary to cancel all holidays up to and including 5th July.  With a planned and safe possible reopening date of Monday 6th July.   

All holidays from 6th July are still scheduled to operate but this is under constant review and will be updated when we receive advice from the government.  We are in the process of implementing new operating procedures to provide as safe as possible environment for our guests and staff and will publish details of these in the coming weeks. 

Therefore, for those booked and due to travel before Sunday 5th July 2020 you have the following options of how to transfer your planned holiday: 

1. Transfer your holiday date to any date in July at no extra cost. 
2. Transfer your holiday to any other date in 2020 or 2021 and receive a £10pp hotel credit if your holiday costs more than your original holiday (excludes illuminations weekends). 

We kindly ask you to email your preferred option to hello@blackpoolpromotions.com stating your:

• Lead Passenger Name
• Booking Reference
• Original holiday date and new preferred holiday date 

Your holiday will be transferred on a like for like basis (including any transport, insurance and tickets purchased). 

Your requests will be dealt with as soon as possible, we kindly ask that you do not send repeat emails as this only slows our progress of responding to everyone. 

Our offices are currently closed as it has been necessary to furlough our staff to protect their jobs, therefore we have very limited resources to maintain our business until we are able to re-open. Should we not have heard back from you, the full value of your monies paid including deposits will be put on hold as a holiday credit note and can be used towards any future booking when you are ready to re-book.  We plan to re-open our office as soon as possible and once all transfer requests have been dealt with. 

We thank you for your understanding and patience at this unprecedented time. 

Best Wishes and Kind Regards, 

From all at Blackpool Promotions. 


 Dear Guests – update Friday 17th April 2020

We hope you are keeping well and safe at this difficult time.

Following the government announcement to extend the current lockdown period, unfortunately it is necessary to cancel all holidays up to and including 14th May.

Currently holidays from 15th May 2020 are still scheduled to operate but this is under constant review and will update you once advice is received from the government.

The government have stated that ‘green shoots’ and evidence is starting to show that the lockdown is working and the infection rate is levelling off, so hopefully the UK will follow other countries, with many of them already lifting some restrictions and looking forward to removing the lockdown totally.

We are trying to stay very positive and we have had so many messages asking when our hotels will re-open as understandably many people are looking forward to getting away once the lockdown is lifted.

Therefore, for those booked and due to travel between 1st and 14th May 2020 you have the following options of how to transfer with your planned holiday:

1. Transfer your holiday to any date in June at no extra cost.

2. Transfer your holiday to any other date in 2020 or 2021 and receive a £10 per person hotel credit if your holiday costs more than your original holiday (excludes illuminations weekend dates).

Due to the current lockdown our call centre is currently closed, we have Furloughed of our staff and management to protect their jobs, therefore we have very limited resources to maintain our business, this will allow us to come out of this is a strong position and able to operate from the first possible opportunity, currently we are approximately 2-3 weeks delayed in processing requests, we hope within this next 2-3 weeks to have fully completed all requests, so, please, please, bear with us at this very difficult time. We must protect our staff, management and guests during this horrendous pandemic, I am sorry for any delays, but everyone will be dealt with over the next few weeks. We would kindly ask that you email your preferred option to hello@blackpoolpromotions.com stating your:

• Lead Passenger Name

• Booking Reference

• Original holiday date and new preferred holiday date

Your holiday will be transferred on a like for like basis (including any transport, insurance, tickets purchased)

Your requests will be dealt with, please don’t chase up requests with repeated emails this will only slow down our response time, everyone will be dealt with in date order.

We are still planning to reopen our phone lines as soon as possible but with the extension of lockdown, we have decided to delay this for the moment and will advise you when we do so, many of you are contacting us to pay your balances, please don’t worry about balance payments at this time, your bookings will be safe and balances will be taken when we reopen.

Should we not have heard back from you, the full value of all monies paid including the deposits will be put on hold as a holiday credit note and can be used towards a future booking when you are ready to make the booking. We will try to contact those guests due to travel from 1st – 14th May, should we not hear from you via our email by Monday 27th April 2020. We understand one of you don’t have emails, we will contact you in due course so don’t worry.

We thank you for your understanding and patience at this unprecedented time.

Best Wishes & Kind Regards,

From all at Blackpool Promotions