Terms and Conditions of Booking
Booking Confirmation and Payment
To secure your holiday a deposits from £20 to £50 per person is required (depending on the holiday you book). Deposits are strictly non-refundable. Balances must be paid 28 days before your departure date, as stated on your confirmation invoice (42 days prior for Grand National holidays). No reminder will be sent and failure to pay your balance could result in the loss of your holiday and monies paid, although we will endeavour to contact you if you miss your payment date.
Your booking invoice will be given to you, emailed or sent in the post to you once payment has been processed at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (passenger names, room allocation, pick up point etc).
If you have not received your booking confirmation within the time deadlines above, please contact our office so we can arrange for a second copy to be sent to you. Holiday Prices Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time. If the price of your holiday is to increase or decrease after you have booked, your holiday cost will be unaffected; Blackpool Promotions will always seek not to increase the price of your holiday after your invoice has been issued. No refunds will be given if the holiday is discounted at a later date. Child Prices The majority of our hotels will charge child prices based on children (aged 2 - 14 years of age) when sharing with 2 full paying adults.
Therefore we must charge two adult prices if there is only 1 adult and 1 child sharing a bedroom, the exception to this would be in St Chads and the Queens Hotel where you would be charged for 1 adult and 1 child. Online Bookings Blackpool Promotions accept your booking in good faith that you have read and understood the booking conditions during the booking process. As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.
It is the passengers' responsibility to ensure they are at their coach departure points 20 minutes prior to stated departure time. If you miss your departure it is the passengers' responsibility to make their own alternative travel arrangements to their hotel in Blackpool. Due to operational changes, it may be necessary to change your departure time at late notice to an earlier or later time. In the unlikely event this is necessary Blackpool Promotions will notify you. Due to the nature of our coach operations, seats on-board the coaches are not allocated prior to departure and customers choose their seats when boarding the coach. For guests with severe walking difficulties we can request seats near the front of the coach although particular seats cannot be guaranteed, if we are to receive a high number of requests for seats near the front of the coach, these will be allocated at the drivers discretion.
Customer Requests and Mobility
Regretfully we do not have the facilities on the coaches or at the hotels to assist passengers who are wheelchair bound. All luggage carried on board our coaches is done so at your own risk. Blackpool Promotions accept no responsibility for any luggage that is damaged or goes missing during transit to and from Blackpool. Blackpool Promotions would always advise all customers to take a comprehensive travel insurance policy to cover loss or damage to luggage. Special Requirements or Requests Unfortunately many of our hotels are not suitable for guests who are confined to a wheelchair or are unable to manage 6 to 10 stairs. All hotels offered by Blackpool Promotions do have at least one customer lift that are regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. Most repairs to the lifts can be done within 24 hours, however should new mechanical parts be required, this can take longer. Blackpool Promotions accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order.
We do accept requests for guests with walking difficulties such as low floor bedrooms and will always endeavour to meet all requests however on occasion this may not always be possible. Please note, although customers can request a particular bedroom we cannot guarantee a particular bedroom number in any of our hotels at the time of booking. Cancellation by us In the very unlikely event that Blackpool Promotions is not able to honour your booking, an alternative hotel or holiday date will be offered at our cost. If our alternative is not suitable to you, a full refund will be provided.
Cancellation by You & Cancellation Insurance
Please ensure that all members of your party have private holiday insurance or Blackpool Promotions Cancellation Insurance to protect them from financial loss in the event of cancellation due to illness (confirmed by a doctor’s line). Blackpool Promotions cancellation insurance protects you up to 24 hours prior to you departure, should you cancel within 24 hours, all monies are forfeited. In the event of illness, Cancellation Insurance allows you to change the date of your holiday once with no administration fee to a later date within 1 year of your original departure date.
You would not be refunded any monies if the cost of your replacement holiday is less than your original holiday although will be required to pay any additional costs should the cost of your replacement holiday be higher than that of your original holiday. Should you be unable to change the dates and require to cancel your holiday, all deposits and cancellation insurance if taken are strictly non-returnable, the balance of your holiday payment will be refunded on receipt of a doctor's line. For customers who pay in full at the time of booking, a deposit will still be charged in the event of cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.
Should you decline the Cancellation Insurance you are unable to change the dates of your holiday and the following cancellation charges apply: 28 Days or more prior to departure - Deposits Only 27 - 14 Days before departure - 50% of total cost 13 - 7 Days before departure - 65% of total cost 6 - 1 Days before departure - 80% of total cost Day of departure or later - 100% of total cost Changes to your holiday Should you require to make changes to your holiday such as the passenger names or departure points, you can do so up to 7 days prior to your departure.
A £10 per person administration charge will apply for name changes or changes with regard to your departure point.
Cancellation By Us
Should we be unable to honour your booking we would always seek to provide an alternative hotel for your holiday date or an alterantive holiday date. Should neither the alternative hotel or date be suitable to you, we would refund all monies paid.
Customer Satisfaction and Complaints
The vast majority of our customers enjoy their holiday and return with Blackpool Promotions, however, we realise that sometimes things are not quite as they should be. Should you have any complaints regarding your accommodation, please report them immediately to reception for the hotel staff to rectify any issues. If you feel the issue reported has not been fully rectified please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.
If your complaint relates to your coach travel, please speak with your coach driver as soon as possible to give him the opportunity to correct any deficiency. In the unlikely scenario that the hotel management has been unable to resolve a particular issue to your satisfaction, please contact the Blackpool Promotions booking office during your stay at your earliest convenience who will speak to the Hotel on your behalf in an effort to resolve any issues. We want you to enjoy your holiday. It is far easier to rectify any problems when you are at the hotel than when you return from your holiday. Should you have reported any issues during your holiday and do not feel that they were adequately addressed thus resulting in loss of enjoyment of your holiday, all complaints must be received in writing by letter or email within 28 days of returning from your holiday in order for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it can take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management or Blackpool Promotions during your stay.
In the unlikely event of Blackpool Promotions Limited becoming insolvent, we confirm that Santander Bank PLC hold security as required by the Package Travel and Linked Travel Arrangements 2018, Part 5 Regulation 19, to cover all monies paid over, to enable each customer to be repatriated and, if necessary, to finance each customer’s accommodation prior to the repatriation.